Question 1

Where do I find my ordering link?

Accepted Answer

A QR code will be sent home with your child on picture day. If you are unable to locate the QR code, an email will be sent as soon as the photos are available for viewing.

Question 2

Can I combine multiple students orders?

Accepted Answer

Yes, you can!

1. Start with the first student and add the products for them to your cart. Do not close your browser.
2. Go to the link for the 2nd student and do the same by adding their products to the cart. You will notice that it joins the items into the other open cart.
3. You can then either keep adding additional children or proceed to checkout.

School day and sports orders cannot be combined yet. This feature is being worked on and will be available in the near future.

Question 3

Why is my QR code not working?

Accepted Answer

If you’ve scanned your QR code and it’s not working, it’s possible that your photos are still in the processing stage. Once processing is complete, the QR code will become active, allowing you to view and order your images.

If a significant amount of time has passed and you’re still unable to access your photos, please don’t hesitate to contact our office. We’ll be happy to assist you and ensure everything is moving forward as expected.

Question 4

How long will it take to receive my order?

Accepted Answer

Our normal service time is 7-10 business days. 
 
If you feel your order is delayed please feel free to contact our office at (913) 384-9126.

Question 5

What should my student wear for picture day?

Accepted Answer

We recommend you choose a favorite, colorful shirt, blouse, or sweater. Try to avoid solid white as it can sometimes call attention to itself and distract from your great smile. Also, any wording or bold designs can also call attention to itself. We want the focus to be on YOU!
 
If your school has a uniform, please be sure to check with the school for any requirements.

Question 6

Do I have to order prints?

Accepted Answer

You are never required to purchase. 
 
During the Fall we photograph every child for their student ID and yearbook photograph.  You are also welcome to order a digital download only. 
 
During Spring, only those students who preorder will be photographed.  If you are unsure if you will be ordering and wish to have your child photographed, simply let the teacher know or send student with a note that you wish for them to be photographed. Online orders will automatically be sent to the photographers. If they are not photographed this day there will not be an image available for purchase.

Question 7

What if I do not like my pictures?

Accepted Answer

Your satisfaction is always guaranteed with SCH Photo. You may have a full refund, or as most prefer, a retake. Most schools schedule a retake and make-up day after the original picture day portraits have been delivered to you. Check with your school a couple of weeks after the original picture day to see if a retake and make-up day has been scheduled.

Question 8

What if my student is absent on picture day?

Accepted Answer

During the Fall we will be returning to your school for retakes and make-ups. This day is for anyone who is not satisfied with pictures, missed picture day, or is new at school since pictures were taken.

Question 9

Can I copy or scan my child's school pictures?

Accepted Answer

Respectfully, no. Copyright laws clearly protect the "maker" of professionally produced portraits, and it is unlawful to copy, scan, or otherwise reproduce our, or any other company's, school portraits. If you want to use a school picture we made for you on a cake, or a belt buckle for instance, call us and we can give you permission for specific products like those. However, we do offer, as an add-on, the opportunity to purchase a student image download- with a full-resolution student picture and a release which gives permission to reproduce the image!

PHOTOGRAPHING THE FUTURE

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