Frequently Asked Questions

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Frequently asked questions

How do I order online?

We make ordering online easy! Simply click any of our "Order Now" buttons on any of our pages and you will be directed to our ordering page.



Where do I find my passcode?

Your passcode is located on your order form near where you fill out your students name.



Do I have to order prints?

You are never required to purchase. During the Fall we photograph every child for their student ID and yearbook photograph. You are also welcome to order a digital download only. During Spring, only those students who preorder will be photographed. If you are unsure if you will be ordering and wish to have your child photographed, simply let the teacher know or send student with a note that you wish for them to be photographed. Online orders will automatically be sent to the photographers. If they are not photographed this day there will not be an image available for purchase.



How long will it take to receive my order?

Our normal service time is three to four weeks. If you feel your order is delayed please feel free to contact our office at (913) 384-9126.



What should my student wear for picture day?

We recommend you choose a favorite, colorful shirt, blouse, or sweater. Try to avoid solid white as it can sometimes call attention to itself and distract from your great smile. Also, any wording or bold designs can also call attention to itself. We want the focus to be on YOU! If your school has a uniform, please be sure to check with the school for any requirements.



Can I write one check for multiple children?

Yes, you're welcome to fill out one check for all of your children. However, you MUST use a separate order envelope for each student. When paying for more than one student in your family, you may place full payment in ONE envelope, but you MUST complete an order envelope for each student. Please note your payment arrangements on each student's envelope. *Note that if you have a child in elementary and other schools such as middle or high school, their package options, prices, background choices etc. may be different, so please consult each child's ordering flyer.



We forgot to send our order envelope . . . can we still order?

For Fall Individual Portraits at most schools, all students who are present on picture day are photographed. Just go to our Order Now page and follow the instructions for ordering. You may order for up to two business days after picture day at our regular prices, at which time we will place all “original” orders at our processing lab. Orders submitted to us after this are “late orders”, for which there will be a special handling charge as well as a delay in service time. During Spring Casuals only those students wishing to order will be photographed. If you are unsure if you will be ordering and wish to have your child photographed, simply let the teacher know or send student with a note that you wish for them to be photographed. If your child is not photographed there will not be an image available to purchase later. There are not usually makeup days scheduled during the spring. Class group images are available to purchase after. Sports and Activities varies by school. In many of our schools every student involved in the activity or sports event is photographed but this is not the case in all of our schools. While we do encourage every student to be photographed, we do not require it. If you wish to have your child photographed please make sure that they are aware they need to be photographed, order online, or send them with their ordering envelope. If they are photographed you may order after but it does simplify our process to have their orders placed before or at the time of the session so we can ensure everyone who is wishing to order is photographed.
If you do not have a charge card (required for ordering online), you may call our office to make other arrangements at 913.384.9126.

DO NOT SEND YOUR ORDER TO SCHOOL AFTER PICTURE DAY. Orders after picture day must be made online or phoned in to our office.

You may also choose to wait until School Portrait makeup day in the Fall, at which time your child can be photographed — and you may order from the pose taken on makeup day. There are not usually makeup days scheduled during the Spring, or for sports and activites.



What if I do not like my pictures?

Your satisfaction is always guaranteed with SCH Photo. You may have a full refund, or as most prefer, a retake. Most schools schedule a retake and make-up day after the original picture day portraits have been delivered to you. Check with your school a couple of weeks after the original picture day to see if a retake and make-up day has been scheduled.



What if my student is absent on picture day?

During the Fall we will be returning to your school for retakes and make-ups. This day is for anyone who is not satisfied with pictures, missed picture day, or is new at school since pictures were taken.



We really like our pictures – can we order more?

Absolutely! There is an ordering link inside your portrait delivery envelope. You may also use our Order Now page to order online or call our office!



What is the difference between Basic Retouching and Deluxe Retouching?

Basic Retouching removes major blemishes, scratches, and scrapes on the face and neck.

Deluxe Retouching does everything Basic Retouching does, and in addition it smooths and softens the skin, whitens teeth, and enhances the overall look of your portraits.

*Please note that neither Retouching option will reduce swelling, nor remove stray hair. If for instance, you get a black eye with accompanying swelling right before picture day, you may be well advised to have your photograph retaken on makeup day as well. It is highly recommended in this case you send your picture order in on makeup day.



Can I order "Add-Ons" only?

Absolutely! You may order as few as one Add-On item. We even have a “Build Your Own Package” where you order four “sheets” to create your own assortment. A sheet is one - 8 x 10, or two - 5 x 7’s, or four - 3.5 x 5’s, or eight - 2.5 x 3.5 wallet size, or sixteen - 1.25 x 1.75 Exchange Size.



Can I copy or scan my child's school pictures?

Respectfully, no. Copyright laws clearly protect the "maker" of professionally produced portraits, and it is unlawful to copy, scan, or otherwise reproduce our, or any other company's, school portraits. If you want to use a school picture we made for you on a cake, or a belt buckle for instance, call us and we can give you permission for specific products like those. However, we do offer, as an add-on, the opportunity to purchase a student image download- with a full-resolution student picture and a release which gives permission to reproduce the image!